At Saafi Mehtab Fashion Ltd. ("we", "our", "us"), customer satisfaction is our priority. This Return & Refund Policy explains how you can return products, request refunds, and the conditions that apply.

To be eligible for a return:

• The product must be unused, unworn, and in the same condition as received.
• All original tags, packaging, and accessories must be intact.
• Returns must be requested within 14 days of receiving your order.

Certain items, such as personalized products or intimate apparel, may not be eligible for returns unless defective.

To initiate a return:

1. Contact our Customer Support team with your order number and reason for return.
2. Our team will provide you with a Return Authorization and instructions for shipping the product back.
3. Ship the product securely in its original packaging. You are responsible for return shipping costs unless the product is defective.

Once we receive and inspect your returned product:

• We will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to the original payment method within 7–10 business days.
• Shipping costs are non-refundable, except for defective or incorrect items.

If you wish to exchange a product for a different size or color, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.

If you receive a defective or damaged product:

• Contact us immediately at [email protected] or +123 456 7890.
• Provide photos of the defect or damage.
• We will offer a replacement, exchange, or full refund at no extra cost to you.

The following items cannot be returned:

• Gift cards
• Personalized or custom-made items
• Items marked as final sale